Role -Desktop Engineer

Location- Cambridge, ON (Onsite)

Duration- Full Time/Permanent Hiring

Experience Range

5-8 Years

Must Have Technical/Functional Skills

· Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

· Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

· Work with vendors to conduct physical asset audit and maintain asset stock rooms

· End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

· Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

· Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

· Smart hands support for Server and Network devices

· Train the Trainer

Roles & Responsibilities

· 100% Work from Office (Client location)

· Asset inventory management (New Device Asset/Import/Physical Stocking)

· PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.





· Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)

· Accessory Request Fulfillment and Unknown Device Research/Investigation

· PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)

· Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

· Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

· Current Hire onboarding training and orientation

· AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Pay: $30.00-$35.00 per hour

Expected hours: 40.0 per week

Benefits

- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Ability to commute/relocate:
- Cambridge, ON: reliably commute or plan to relocate before starting work (preferred)

Location:
- Cambridge, ON (required)

Work Location: In person

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