Are you an IT professional who enjoys solving technical problems and helping people stay productive? We’re looking for a Desktop Support Technician to join our growing team and provide reliable, hands-on support for our clients’ end-user devices, software, and desktop environments.

This Tier 2 role is ideal for someone with foundational help desk experience who is ready to take on more complex troubleshooting, client interaction, and deployment responsibilities.

As our Desktop Support Technician, you’ll provide hands-on support for desktops, laptops, printers, mobile devices, Microsoft 365 applications, and other end-user technology. You’ll take ownership of routine support issues and work with senior team members on escalations and project-based tasks.

You’ll also support user onboarding and offboarding, maintain accurate technical documentation, and provide assistance through remote sessions and onsite client visits as required.

This is a full time, onsite role based in Grande Prairie, AB.

Schedule: Monday to Friday, 8:00 AM - 5:00 PM (On-Call Rotation as Required)

Key Responsibilities

· Troubleshoot and resolve hardware, software, and peripheral issues for end users

· Deploy and configure desktops, laptops, printers, and mobile devices

· Assist with user onboarding and offboarding, including account setup and device provisioning

· Provide support through client site visits and remote support sessions as required

· Maintain accurate documentation of work performed, configurations, and client environments

· Collaborate with other technicians and service teams to provide consistent service delivery





· Follow internal technical standards and client-specific requirements

What We’re Looking For

Required:

· Fluent in English (spoken and written); strong verbal and written communication skills

· Strong troubleshooting and diagnostic skills for Windows desktop environments

· Strong client-facing communication skills

· Proficiency with Microsoft 365 (Word, Excel, Outlook)

· Ability to work independently on routine issues and collaborate on escalated work

· Experience with ConnectWise PSA or a similar platform is an asset

Required Certifications:

· CompTIA Tech+

· MS-900: Microsoft 365 Fundamentals

Preferred Experience:

· 6 to 12 months of experience in a help desk or desktop support role

· Experience supporting Windows-based environments and Microsoft 365 applications

· Exposure to client-facing environments and service delivery best practices; fluency in French is an asset

Why Join Us?

For over 39 years, we’ve supported clients across Alberta and British Columbia with a commitment to integrity, loyalty, and delivering outstanding service. As we continue to expand, we’re looking for team members who take pride in their work, support their colleagues, and contribute to long-term client success.

We offer:

· Competitive compensation based on experience & certifications

· Comprehensive health and dental benefits

· Company-supported training and certification opportunities

· A collaborative team that values initiative, continuous improvement, and quality service

Pay: $52,000.00-$62,000.00 per year

Licence/Certification

- CompTIA A+ (required)
- MS-900 Microsoft 365 Fundamentals (required)

Work Location: In person

📌 Desktop Support Technician - Onsite (Grande Prairie)
🏢 Hi-Tech Business Systems
📍 Grande Prairie