Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution.
As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing, agent desktop, dialer, reporting, and enterprise integrations.

Key Responsibilities
Plan and deliver CCaaS features, integrations, and enhancementsCoordinate workstreams and maintain an end-to-end delivery viewDefine scope, timelines, milestones, and resource requirementsReview architecture, designs, code, and integration approachesOversee testing, deployment, documentation, and operational handoverRequirements: Seven-plus years in software developmentAt least three years in a leadership roleHands-on Genesys Cloud CX delivery experienceUnderstanding of contact centre operations and cloud architecturesExperience with Agile, Scrum, or Waterfall methodologiesBring Genesys Cloud CX expertise, stakeholder leadership, and delivery accountability to Miratech's Toronto-based CCaaS initiatives. #J-18808-Ljbffr

📌 Genesys Cloud Cx Delivery Lead (Winnipeg)
🏢 Miratech
📍 Winnipeg