Position Summary:

The Director, Academy & Technical Training is responsible for the strategic leadership, operational management, development and continuous improvement of Academy programs and the technical training across the Canada plasma collection network.

Position Objective:

The Director, Academy & Technical Training establishes and oversees a standardized, scalable training framework that develops technical capability, operational excellence, and consistent execution across our Canada donor centre network. They are responsible for Academy operations, program logistics, instructional delivery, accreditation, quality assurance, and the management of program performance metrics to ensure training activities meet established standards and compliance requirements.

Working in close partnership with the US Grifols Academy of Plasmapheresis , Operations, Quality, Medical, Regulatory Affairs, Human Resources, and other corporate functions, the Director ensures training programs are scientifically sound, operationally relevant, compliant with applicable requirements, and aligned with global standards, as well as Canadian/Provincial needs.

The also oversee academy program delivery, training governance, instructional resources, technical learning infrastructure, and training effectiveness. The position plays a critical role in supporting new center openings, operational expansion, remediation initiatives, process standardization, workforce development, and the long term sustainability of a high performing Canadian Plasma Operations organization.

Position Responsibilities:

· Responsible for establishing, implementing, administering and monitoring Grifols Canada Plasma learning and development, technical training and skill enhancement programs and initiatives.

· Establish and maintain digital transformation to provide learning agility to achieve speed and efficiencies in the delivery of current and current training and development programs.

· Oversee the development, maintenance, and continuous improvement of standardized technical curricula for Canadian plasma operations.

· Ensure training content addresses donor eligibility and safety, plasmapheresis procedures, equipment operation, collection processes, plasma handling, documentation, deviation mgmt. and other critical activities.

· Implement structured learning pathways for new employees, experience personnel, supervisors, centre managers, quality professionals, trainings and technical specialists.

· Design and Implement a competency-based training framework that defines required knowledge, practical skills, qualification standards, and reassessment requirements by role.

· Define Criteria for initial qualification, retraining, requalification, and competency reassessment following significant procedural changes or identified performance gaps.

· Lead the development and optimization of digital learning strategies, including Learning Management Systems (LMS), digital curricula, training records and performance reporting.

· Partner with IT, system owners, Quality and relevant business functions to ensure training technologies support reliable, traceable, and compliant learning processes.

· Partner with Operations and Quality to ensure personnel are appropriately training and qualified before independently performing designated activities.

· Collaborate and establish a scalable Academy operating model for Grifols Canada Plasma that supports existing operations, new center openings,



geographic expansion and workforce growth.

· Lead the planning, coordination and delivery of Academy programs including technical courses, leadership development, onboarding, refresher training and specialized workshops. · Partner with the US Grifols Academy of Plasmapheresis and global SMEs to maintain consistent technical content while accommodating applicable local and/or Canadian requirements.

· Establish clear governance, roles, responsibilities, and performance expectations for Academy Program ownership and execution.

· Create and execute strategies to ensure Grifols Canada Plasma business are aligned in learning technologies and programs to support employee skill development and organizational learning.

· Maintain alignment between training materials, approved procedures, current equipment configurations, and applicable regulatory requirements.

· Establish consistent instructional design standards, including learning objectives, training materials, instructor guides, practical exercise, assessments and qualification criteria.

· Lead efforts for continuous improvement by establishing standards related to organizational learning; align existing and new programs to processes

· Support regulatory inspections, audits, investigations, Corrective and Preventative Actions and remediation programs by coordinating training related deliverables.

· Ensure training deficiencies identified through internal or external audits , deviations, investigations, operational assessments are evaluated for systemic learning needs. · Maintain clear accountability between training delivery, competency verification, operational supervision and Quality oversight.

· Coordinate training readiness plans for significant SOP revisions, equipment deployments, technology changes, and new operational processes.

· Create a training performance dashboard that measures completion, qualification status, assessment results , competency gaps, and training effectiveness.

· Oversee the development of leading and lagging indicators to evaluate the relationship between training performance and operational outcomes.

· Evaluate opportunities to improve accessibility, scalability, and efficiency through digital learning, virtual instruction, simulation, and other appropriate learning technologies.

· Partner with regional and center leadership to verify the transfer of learning into operational practices.

· Oversee the development of a network of qualified training and subject-matter experts to support consistent delivery across the Canadian Plasma collection network.

· Lead, develop, and manage Academy operations and technical training personnel, including TOD team, instructional designers, technical training and program coordinators as applicable.

· Manage program budgets, training resources, vendor relationships and external training partnerships.

· Build strong working relationships with regional leaders, centre management teams, Quality, Medical, HR, Regulatory Affairs, and global technical experts.

Qualifications

· Bachelor’s degree or higher in Operations Management, Education, Organizational Development,



Healthcare, Life Sciences, Engineering, or a related field.

· Professional certifications in adult education, instructional design, training and development, project management, or quality assurance are preferred.

· Candidates with an associate degree or relevant technical qualification and substantial progressive experience in training program management, instructional delivery, or regulated healthcare operations may be considered.

Required Skill:

· Strategic leadership and execution

· Strong knowledge of training program development, delivery, evaluation, and continuous improvement within a healthcare, life sciences, or regulated operational environment.

· Adult Learning Principles, instructional design, and evidence-based teaching strategies across in-person, virtual instructor-led, eLearning, and blended learning environments.

· Quality Systems and regulatory compliance awareness

· Digital learning platforms and training record systems.

· Ability to develop, analyze, maintain, and report key program metrics to evaluate performance, measure training effectiveness, and inform operational decisions.

· Strong project management, organizational, and resource coordination skills, including the ability to manage competing priorities, timelines, and program deliverables.

· Demonstrated ability to build and maintain effective working relationships with corporate and field stakeholders, cross-functional teams, and external partners.

· Strong communication, presentation, facilitation, problem-solving, and interpersonal skills.

· Proficiency in digital collaboration platforms, learning management systems, and tools used to manage training materials, participant records, program communications, and performance reporting.

· Demonstrated commitment to continuous improvement, participant engagement, operational excellence, and a positive learning experience.

Experience

· Requires 10-12 years of progressive experience in training and development, education, instructional delivery, program management, quality systems or regulated manufacturing or healthcare operations.

· At least 5 years of experience managing training programs, educational initiatives, projects, or cross-functional activities.

· Demonstrated experience leading enterprise or multi site training programs, technical competency frameworks, or academy style learning organizations.

· Proven experience translating technical procedures, regulatory expectations, and operational requirements into effective training and qualification programs.

· Experience in developing and managing training teams, budgets, learning technologies, and cross functional programs.

·Demonstrated ability to establish governance, performance metrics, and continuous improvement systems across geographically distributed operations.

· Experience managing accreditation activities, quality assurance processes, program documentation, and compliance requirements.

· Experience working in a regulated healthcare, pharmaceutical, biotechnology, plasma collection, or similar operational environment is preferred.

Pay: $165,000.00-$185,000.00 per year

Benefits

- Dental care
- Disability insurance
- Life insurance
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- training and development: 10 years (preferred)

Work Location: In person

📌 Director, Academy & Technical Training (Toronto)
🏢 Grifols Plasma Donation Center
📍 Toronto