Direct airport customer service operations across Quebec for PAL Airlines, balancing safety, performance, and seamless service delivery.

This Director, Customer Service role provides leadership and oversight across all Quebec locations. You will manage operational performance, strengthen relationships with airport authorities and service providers, and coordinate with Flight Operations, Revenue Management, and Reservations. The position calls for proven senior leadership in airport operations, aviation, transportation, hospitality, or a related industry.

Key Responsibilities

Oversee airport customer service operations across Quebec

Conduct operational and business reviews regularly

Identify trends and implement corrective actions





Maintain airport authority and provider relationships

Ensure Transport Canada and corporate compliance

Requirements

Proven senior leadership experience in relevant industries

Demonstrated multi-site leadership and service excellence

Solid business acumen managing budgets and resources

Ability to influence stakeholders and lead through change

French and English bilingualism is required

Apply operational performance, stakeholder management, and regulatory leadership to PAL Airlines’ Quebec airport customer service network.

📌 Director Airport Operations Quebec (Winnipeg)
🏢 PAL Airlines
📍 Winnipeg