Lead bilingual client onboarding and service for Commercial Banking clients at CIBC, guiding teams across Canada with strong relationship management. The work arrangement balances on-site and remote work as discussed during interviews.

As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.

Key Responsibilities

Lead and coach the Client Onboarding & Service team

Oversee onboarding execution and service activities across Canada

Manage client and team escalations promptly and professionally





Partner with sales and internal stakeholders on client solutions

Identify workflow improvements through trends and root cause analysis

Requirements

Significant financial services onboarding or operational leadership experience

Experience leading diverse, high-performing teams inclusively

Robust procedures, controls, risk management, and judgment knowledge

Microsoft Office experience, including Excel and PowerPoint

Fluency in French and English

Bring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.

📌 Director Bilingual Client Onboarding (Winnipeg)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Winnipeg