Lead customer adoption and renewals for Texada in a remote or hybrid GTA-based Director role focused on B2B SaaS growth.
Reporting to the COO, you will lead four Customer Success direct reports and coach the Skilled Services Manager. Your mandate covers adoption against entitlements, renewal performance, forecast accuracy, and gross revenue retention across Texada’s customer base. You will partner with Sales, Product, Finance, and the PMO while supporting customers after go live.
Key Responsibilities
Define adoption standards for each customer lifecycle stage
Monitor usage against contracted and MAU-based entitlements
Lead complex renewals and approved pricing uplift discussions
Coach Customer Success and Qualified Services leadership
Report adoption and renewal performance to executives
Requirements
Seven or more years in B2B SaaS post-sale roles
Customer Success leadership experience with measurable adoption improvements
Hands-on renewal and commercial negotiation experience
Professional Services implementation handoff experience
Strong executive communication and data-driven judgment
Bring renewal leadership, adoption discipline, and executive communication to Texada’s customer success organization in the GTA.