Are you a strategic leader who thrives on turning vision into execution? Do you excel at building cross-functional collaboration, driving operational excellence, and fostering a high-performance culture?

The Insurance Brokers Association of Alberta (IBAA) is seeking a dynamic, results-driven Director of Operations to join our leadership team. You will play a pivotal role in shaping our day-to-day operations, ensuring financial stewardship, and driving initiatives that deliver immense value to our members and the broader insurance community.

About the Role The Director of Operations is responsible for the strategic planning, leadership, and oversight of the association's day-to-day operations, ensuring organizational effectiveness, operational excellence, and long-term sustainability. Reporting directly to the CEO, this role leads the planning, implementation, and continuous improvement of operational strategies that support the association's mission, strategic priorities, and financial objectives.

The Director oversees core business functions—including finance, human resources, information technology, communications, events, sales, and administrative operations—ensuring the effective integration and optimization of processes across the organization.

Key Responsibilities

Strategic Leadership & Governance

- Interface with all association departments to ensure daily operations align with the strategic plan.
- Assist the CEO with the design and implementation of corporate strategies, including fiscal management.
- Maintain, review, and analyze monthly strategic plan reporting; regularly report status and progress to the CEO.
- Act as the lead liaison for assigned board committees and represent the association at the Board of Directors level at the request of the CEO.
- Act on behalf of the CEO during their absence.

Financial Stewardship & Business Development





- Manage and oversee the corporate consolidated 1-year and 3-year budgeting processes across the organization.
- Assist in managing project budgets, forecasts, and long-term financial plans while ensuring corporate adherence to annual budgets.
- Collaborate with the Finance Supervisor to maintain collection goals and general A/R performance levels.
- Contribute to innovative business development initiatives to drive revenue growth and enhance member value.

People & Operational Management

- Manage, motivate, and mentor all department managers and specialists; ensure a proper reporting structure across business units.
- Foster cross-departmental collaboration and facilitate resolution of inter-departmental issues.
- Oversee major resource and workforce planning; facilitate new employee onboarding and ensure digital HRIS compliance.
- Arrange and facilitate staff meetings highlighting operational wins, challenges, and strategic alignment.

Events & Administration

- Oversee the planning and execution of IBAA events, including the association’s annual convention and annual general meeting (AGM).
- Lead event planning teams and execute all contractual agreements regarding events.
- Review and negotiate contracts/SLAs for third-party suppliers and service providers.
- Manage and oversee all IT system requirements (subscriptions, hardware, and software).
- Oversee facilities management, including building security (keys/alarm codes) and office supply procurement.

What We’re Looking For:

- Bachelor’s degree (or higher)



in Operations Management, Business Administration, or a related field.
- Minimum 5 years of senior management experience.
- Working experience in the insurance industry is considered a strong asset.
- Multiple years of financial reporting experience, with a sound knowledge of accounting systems, budgets, internal controls, and procurement. A CPA designation is a solid asset.
- Advanced computer literacy, including proficiency with MS Office (Word, Excel, PowerPoint), Adobe products, and HRIS/accounting software.
- Proven ability to delegate work, manage a distributed organization, mitigate risk, and confidently make high-pressure decisions.
- Exceptional written/verbal communication, high emotional intelligence, sharp analytical thinking, conflict resolution, and a strong sense of diplomacy.

Working Conditions:

- Hybrid workforce (3 days a week in-office following a successful probationary period).
- Ability to travel as required for events and industry representation.
- Manual dexterity required to use a desktop computer and peripherals; ability to attend and conduct presentations.

Why Join Our Team? This is an exciting opportunity to join a respected and growing association where your leadership will directly influence our strategic direction, operational excellence, financial sustainability, and member success.

Ready to lead the future of our organization? We would love to hear from you. Apply today!

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Application question(s):
- Do you have experience in financial reporting?

Experience:
- senior management: 5 years (required)

Licence/Certification:
- CPA designation (preferred)

Location:
- Edmonton, AB T6E 5V5 (required)

Work Location: Hybrid remote in Edmonton, AB T6E 5V5

📌 Director of Operations (Edmonton)
🏢 Insurance Brokers Association of Alberta
📍 Edmonton