Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.
Key responsibilities include
- Answer customer calls, inquiries, and service requests in a qualified and timely manner • Schedule and dispatch service calls to technicians based on priorities and availability • Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules • Provide administrative support to field technicians and maintain service-related documentation • Create and manage service calls, work orders, and related records; • Provide basic technical assistance and direct customer concerns to the appropriate internal resources • Monitor service activities to ensure work is completed within established timelines • Promote the company’s products and services to existing and prospective customers Success Factors • Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience • Minimum of 2 years of relevant experience in a similar position (an asset) • Strong computer skills and very good knowledge of Windows software • Strong customer service skills • Be resourceful and have a good work organization Why Join Viking?
- Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates • Salary range: $26-$34 per hour, based on experience and qualifications • 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year • Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces • Group RRSP with employer contributions following months of continuous service • Supplemental training according to employer market or company needs • Years of service Recognition Program • Viking is 100% Canadian Owned and Operated