Ecommerce Data Insights Analyst

Location: Richmond, BC

Job Type: Full-Time

Who We Are:

At London Drugs, we're more than just a retailer. As one of Canada's largest independently owned and operated retailers, we're committed to delivering exceptional customer experiences across both our stores and digital channels. Our teams work collaboratively to solve problems, drive innovation, and create meaningful experiences for millions of customers.

As a 100% Canadian-owned company, we take pride in fostering a supportive, inclusive workplace where employees are empowered to grow their careers and make an impact.

The Opportunity

Are you passionate about turning data into meaningful business insights? Do you enjoy building dashboards, uncovering trends, and helping teams make informed decisions?

As an Ecommerce Data Insights Analyst, you'll play a key role in shaping the future of our digital business by transforming data into actionable insights that drive performance. You'll develop and maintain reporting solutions, build impactful dashboards, automate manual processes, and provide analytical support across Ecommerce and other business teams.

This is an exciting opportunity for a data-driven professional who enjoys combining analytics, reporting, business intelligence, and problem-solving in a fast-paced retail and ecommerce environment.

What You'll Do

Reporting & Dashboard Development

- Build, maintain, and enhance reporting solutions that provide visibility into Ecommerce performance

- Develop and optimize Power BI dashboards and business intelligence tools

- Create reports using platforms such as Power BI, Google Analytics 4 (GA4), Looker Studio, and ecommerce reporting systems

- Implement and maintain Google Tag Manager tracking to support accurate measurement and reporting

- Ensure stakeholders have access to reliable, timely, and easy-to-understand business insights

Data Analysis & Business Insights
- Analyze business performance data and investigate trends, opportunities, and challenges

- Translate complex data into actionable recommendations for non-technical audiences

- Support decision-making across merchandising, fulfilment, loss prevention, and leadership teams

- Identify patterns, opportunities,



and operational improvements through data analysis

Automation & Data Integration
- Develop automated reporting processes that improve efficiency and reduce manual effort

- Write SQL queries to extract and validate data from internal systems

- Support data integration initiatives and maintain documentation for automated processes

- Continuously identify opportunities to streamline workflows through automation

Data Quality & Reporting Accuracy
- Monitor reporting accuracy and proactively investigate discrepancies

- Validate data sources and ensure consistent metric definitions

- Troubleshoot reporting issues and identify root causes

- Maintain trusted reporting standards across the organization

Cross-Functional Collaboration
- Partner with teams across the business to provide reporting and analytics support

- Serve as a subject matter resource for Ecommerce metrics and reporting practices

- Collaborate with Ecommerce, Marketing, Merchandising, IT, Customer Care, Fulfilment, and other stakeholders

- Support testing, issue investigation, and ongoing Ecommerce initiatives as part of a team-oriented team environment

What You Bring
- Experience in Data Analytics, Business Intelligence, Reporting, Ecommerce Analytics, or a related field

- Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis functions

- Experience developing dashboards and visualizations using Power BI, Tableau, Looker Studio, or similar tools

- Working knowledge of SQL and relational database concepts

- Experience with Google Analytics 4 (GA4) and Google Tag Manager

- Strong analytical, problem-solving, and critical thinking skills

- Excellent attention to detail and commitment to data accuracy

- Ability to communicate technical findings clearly to non-technical audiences





- Strong organizational skills with the ability to manage multiple priorities

- Effective verbal and written communication skills

- Experience with workflow automation tools such as Power Automate is considered an asset

- Ecommerce, digital commerce, retail, or omnichannel business experience is preferred

Why You'll Love Working Here

We offer advancement opportunities through our promote-from-within policies, and competitive compensation packages. We also offer a comprehensive benefits program including:

- Health & Wellness

- Comprehensive medical, dental, prescription drug and vision coverage for you and your family

- Helping you plan for your future with Company matched RRSPs

- Employee Discount Program
- Ongoing in-house Training & Education Courses

- Postsecondary Entrance Scholarships for you or your children

- Free confidential counselling through our Employee Family Assistance Program

- Employee Recognition Program

If you're a problem-solver who enjoys transforming data into business insights and building reporting solutions that drive real results, we'd love to hear from you! Apply now!

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Flexible work from home options available.

📌 Ecommerce Data Insights Analyst (Richmond)
🏢 London Drugs
📍 Richmond