Global SaaS Scale-up| Series BPersonalised 1:1 CoachingToronto, Hybrid (3 days in-office, AI-powered business phone system and AI Voice Agent platform built for sales and support teams. AI-powered call intelligence, and in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. Serving customers in 160+ countries, CloudTalk is and helping companies get more value from every call. customer focus, and Be part of one of Europe's fastest-growing SaaS companiesWork with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scaleHave a front-row seat in our journey to $100M ARR Account Managers own Customer Retention and Portfolio Expansion. This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.
What You Will DoBe the Strategic Business PartnerRun regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Own Retention & ExpansionLead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.
You should know your accounts well enough to see expansion plays before clients do.
Own Portfolio HealthBuild and maintain customer health frameworks for your book of business. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback,



and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts.
Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targetsProven you've managed renewals, run save plays, and grown accounts without heavy oversightExperience owning customer health metrics : you've built or worked within health score frameworks and used leading indicators to drive proactive actionComfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suiteHighly commercial mindset — you think like a revenue owner, not just a relationship managerData-driven : comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analyticallyTechnical aptitude — you enjoy learning SaaS products deeply and can guide customers to maximise platform valueFamiliarity with CS/AM tooling : English and Spanish.
Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Recurring 1-on-1 sessions with our resident coach. A path to equity. At CloudTalk, equity is earned over time. Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Flexible schedule, built around your team. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.
Two offsites a year worth packing a bag for. Tuscany) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
Private Health InsuranceBy submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice. #

📌 Account Manager (Winnipeg)
🏢 Cloudtalk
📍 Winnipeg