The Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. The position partners with Doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through successful implementation and repeatable utilization. Essential Duties And ResponsibilitiesCustomer Readiness and Implementation Planning Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution. Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation. Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures. Establish clear expectations with doctors and practice teams regarding the implementation process and required participation. Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog. Product and Workflow Training Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio. Translate complex product and technical information into explicit, practical, and repeatable practice workflows. Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards. Provide virtual follow-up training and reinforcement when appropriate.



Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools. Guide customers through initial product setup, workflow preparation, and readiness for first use. Monitor customer progress against implementation milestones and proactively address delays or barriers. Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use. Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support. Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner. Serve as a regional subject-matter resource for Ormco's digital orthodontic products and associated practice workflows. Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization. Coordinate escalation of technical, clinical, quality, or customer-service issues to the appropriate internal function. Track open customer issues and facilitate follow-through until ownership and next steps are clear. Review and report customer complaints through established company and quality-reporting processes.



Field and Cross-Functional Partnership Partner with Ormco Field Representatives to align implementation activity with the customer's broader account plan while preserving the Field Representative's commercial ownership of the account. Maintain regular communication with Sales regarding implementation status, customer risks, milestone progress, and activation outcomes. Collaborate with Clinical Education to ensure field training is clinically accurate, consistent, appropriately approved, and aligned with established curriculum. Work with Customer Support and Technical Support to resolve product, system, and workflow issues requiring specialized assistance. Provide training and implementation guidance to internal Ormco teams to build broader understanding of product workflows and customer adoption needs. Customer and Field Insights Gather structured customer feedback regarding product experience, implementation challenges, training effectiveness, and workflow needs. Communicate relevant field insights, product feedback, enhancement opportunities, and emerging trends to Marketing, Product Management, Clinical Education, and other appropriate stakeholders. Identify common implementation barriers and recommend improvements to onboarding processes, training materials, workflow guidance, and internal handoffs. Remain current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices. Document implementation plans, customer activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system. Maintain an organized field schedule and manage customer activity across an assigned geography. Prepare periodic implementation, activity, expense, and status reports as required. Manage travel and assigned resources in accordance with company policies and budget

📌 Digital Analyst (Winnipeg)
🏢 Ormco
📍 Winnipeg