Shape national customer experience strategy at Belron Canada using omnichannel leadership, customer insights, and performance metrics across every touchpoint.
As National Manager, Customer Experience, you will define the CX vision and champion transformation across Belron Canada. You will influence senior leaders, lead multidisciplinary teams, and turn customer data into strategies supporting conversion, loyalty, retention, and satisfaction. Your work will span digital tools, retail experiences, and strategic initiatives.

Key Responsibilities
Define and lead the national Customer Experience strategyChampion customer insights with senior leadershipGuide Qualtrics, Salesforce, and PAT roadmapsManage CX budgets, KPIs, and improvement plansCoordinate Pricing, Marketing,



Sales, Operations, and ITRequirements: University degree in Business Administration or related fieldEight-plus years of senior Customer Experience leadershipExperience with CRM and marketing automation platformsRetail Customer Experience, loyalty, and retention experienceStrong analytical, communication, and cross-functional leadership skillsLead Belron Canada’s customer transformation through omnichannel strategy, innovation, analytics, and memorable experiences that strengthen loyalty. #J-18808-Ljbffr

📌 National Customer Experience Director (Winnipeg)
🏢 Belron Canada
📍 Winnipeg