Shape HR service delivery and technology across Toronto, Montreal, or Winnipeg through a hybrid leadership role focused on scalable operations.
As AVP, HR Services Delivery and Technology at IGM Financial Inc., you will connect HR operations, service delivery, and technology. You will translate priorities into roadmaps spanning SAP SuccessFactors and ServiceNow. The role influences employee experience, service quality, operational efficiency, and HR’s capacity for higher-value work.

Key Responsibilities

Implement the future HR service model with transparent ownership and escalation pathsLead ServiceNow evolution, knowledge management, automation, and AI-enabled servicesOversee the HR technology portfolio, delivery partners, adoption,



and platform healthSet service standards and use data to reduce recurring demandLead multidisciplinary HR Services and Technology capabilitiesRequirements:
Undergraduate degree in Human Resources, Business Administration, or related field12+ years’ progressive leadership experience in complex HR environmentsExperience with service ownership, operating models, roadmaps, governance, and riskStrong change leadership and executive influence across functionsCHRP, CHRL, or equivalent designation completed or in progressLead connected HR services, technology roadmaps, governance, and transformation for IGM Financial across three Canadian locations.
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📌 Vice President Hr Service Delivery (Winnipeg)
🏢 IG Wealth Management
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