Lead AWS cloud engineering for Amazon Connect contact centers, applying CloudFormation, AWS CLI, and security practices across production environments.
This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon Connect, Lambda, API Gateway, Kinesis, DynamoDB, and CloudWatch. You will develop system designs, integrations, documentation, and implementation plans while supporting availability, performance, scalability, and data protection.
Key Responsibilities
Lead Amazon Connect contact center solution implementationDesign, build, and support AWS cloud environmentsMonitor application performance and review production logsImplement safeguards protecting data integrity and accessDevelop technical documentation and integration plansRequirements:
10+ years in software development and technical deliveryIdeally five years using AWS services and toolsExtensive Amazon Connect implementation experienceProficiency with AWS CLI, SDK, CloudFormation, and IAMKnowledge of GitLab or comparable DevOps toolsApply senior AWS expertise, Amazon Connect delivery, infrastructure as code, and cloud security to complex contact center systems.
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