Service Operations (Others)Province: ONBonus AIP Eligible/Bonus AIP Eligible: YesCompensation: CAD 110,000
- CAD 140,000
- yearlyCompany Description Project Communications & Change Manager located in Our teams drive innovation, efficiency, and excellence across all areas of our business
- from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively.
Proactive communications capability
- reaching executives, managers and employees with clear, consistent, audience-specific messaging
- is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.
Regions within Scope: COEU, FRANCE, UK&I;, BRAZIL & NORAMUnderstand the ERP Program context and expected business benefits from the solution in order to support employees change journeyUnderstand the processus changes within the selected functions, to be able to identify who are the persons impacted and be able to set adapted communication and training strategies and plansGet buy-in from key stakeholders and manage resistance to change (e.
G.



employees who are comfortable with current processes and may view the new system as a disruption to their workflows)Ensure a good synchronization between change management plan and project planEnsure that employees receive the necessary training and support to effectively use the recent processes and tools being implementedWork in an international environment: support SME from Regions within scopeExecute Communication strategy and Communication plan at project level following global ERP deployment methodologySupport execution of Change strategy and Change plan at project level following global ERP deployment methodologyHandle communications actions and mobilization events at local levelDevelop and maintain effective relationships with key stakeholders to ensure their buy-in and supportDesign, develop and deliver customized training programs (what for who and for when and how) for employees following Program guidelinesTracks and reports communication & change management activities to ensure their effectiveness and efficiencyEnsure the transfer/capitalization of knowledge (including onboarding of the newcomers on the project in the selected countries)Change impacts assessment, personas, heat maps, ...
Stakeholder analysisImplementation of Change management plan according to change management strategyCommunication strategy and plan (what for who and for when and how) including setting up the appropriate communication channels:



Enables sponsors to perform the ABCs (Active and visible participation, Build a coalition of support, Communicate directly with employees)People Manager Plan to target all ADKAR elements. Equips managers to perform the CLARC roles (Communicator, Liaison, Advocate, Resistance Manager, Coach)Support training strategy and plan (what for who and for when and how) to target Knowledge and Ability. Managing feedback, questions and continuous improvement actionsMeasure, adapt and sustain adoption: Readiness assessment results, ADKAR Assessment scores, Training attendance and proficiency results, Role-based system usage, Process compliance, Manager feedback, Resistance themes, Go-live readiness by business unit or regionQualifications Experienced profile with at least 5 years of experience in Communication & Change Management within international scope, preferably in ERP implementation projectsStrong knowledge of Communications strategy and planningAbility to build audience-specific communication plans, Identify preferred senders, Create key messages around purpose, particulars and people impacts, Localize messages for regions and functions, Coordinate executive, manager and project communications through ad-hoc toolsKnowledge of management methodologies and practices, including change impact assessment and stakeholder engagement strategiesExcellent written and verbal communication skills in English (French verbal/written language skills is a very strong asset)Used to work in global /international projectsOperational knowledge of one of the 3 functional scopes covered by the ERP project: Food, supply or financeChange management certification is a plusAdditional Information Flexible work environmentCompetitive compensation & great employee benefitsTraining and developm

📌 Project Communication (Canada)
🏢 Sodexo
📍 Canada