Alliance Corporation is a leading North American value-added distributor of products and solutions for Wireless Networking, in-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we position valued solutions for all of their wireless communications needs.
Director of Operations in Mississauga, Ontario The Director of Operations leads Alliance Corporation's distribution and logistics network through its site leadership team. The role is based in Mississauga and oversees day-to-day operations at that facility through the Warehouse Manager and carries the same accountability for the Warehouse Managers and daily performance of Alliance's other locations.
The Director owns the operating standards for the network, the KPIs, productivity standards and SOPs that govern how every site runs. This role is based at the Alliance Mississauga facility, with regular travel to Alliance's other locations (approximately 25%).
Lead the Warehouse Managers at all Alliance locations, holding each accountable for the day-to-day performance of their site.
In office presence is necessary for setting direction, resolving escalations and driving change.
Assess existing operations talent, analyze staffing levels, and build a flexible staffing model that improves output and controls labour cost across the network.
Provide leadership, coaching and training that raise the capability of the operations and logistics teams and build a bench of site leaders.
Manage a geographically distributed team effectively, maintaining standards and visibility at locations the Director does not visit daily.
Manage key vendor relationships, ensuring service levels, performance, pricing,



and contractual obligations align with organizational needsStandards, systems and performance Design, implement and own the KPI framework, productivity standards and SOPs that govern operations at every Alliance location, including metric definitions, targets, reporting cadence and the corrective-action process when a site misses.
Develop and implement the operations strategy for the network, translating it into site-level plans, sequencing and named accountabilities.
Use data and facts to evaluate and communicate site performance; deliver a regular operating review to executive and site leadership.
Where processes differ site to site, decide which standard applies and lead the migration to it.
Lead and participate in continuous improvement, technology automation and systems enhancements that improve customer service, increase efficiency or reduce cost.
Oversee the receipt, storage and distribution of goods across the network, including inventory accuracy and order fulfillment performance.
Build and manage the operating budget for the locations in scope and hold each site accountable to the budget.
Safety, quality and compliance Ontario’s OHSA, Alberta’s OHS Act, and federal and state OSHA requirements at the U.
S. sites, and that all legal requirements for the operation are adhered to at all times.
Ensure each site maintains a functioning health and safety committee, hazard reporting,



incident investigation and corrective action, in the form its jurisdiction requires; monitor workers’ compensation claims (WSIB, WCB Alberta, U.
Enforce safety and quality standards consistently across the network and lead each location's response to audits and inspections.
Lead the organization’s Quality Management System (QMS) and ensure ongoing compliance with ISO90001 standards. Drive a culture of quality and continuous improvement through process oversight, performance measurement, internal audits, and corrective actionsCross-functional partnership Partner with Sales to align operational capability with customer requirements and service commitments.
Work closely with program management to support new initiatives and confirm the operational feasibility of proposed projects.
Collaborate across departments to align operating capacity with business growth objectives.
Stay current on industry trends, emerging technologies and best practices, and bring the relevant ones into the network.
Proven multi-site experience leading through distributed management team, including managing a team remotely across separate time zones.
Experience operating a warehouse network that spans provinces and the U.
Demonstrated experience building KPI frameworks, productivity standards and SOPs from the ground up, not solely administering standards set by others.
Credibility on the floor: has personally implemented change and new processes in a warehouse environment and can still do so when a site requires it.
Experience implementing and training on operations systems and processes; proficiency with WMS and inventory management software.
Demonstrated success in staffing and productivity management, and the ability to hold operations staff a

📌 Head of Operations (Canada)
🏢 Alliance
📍 Canada