Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
- Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service .
- Foster a safe work setting and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance.
- Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate efficient and customer-focused arrivals and departures of customers;
- Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy; Managing the lease administration and ongoing relationship management;
- Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies.
- Ensures adherence to World Fuel Services (WFS) standards related to the safe operation and maintenance of Fuel Trucks.
- Responsible for all Fuel ordering and inventory.
- Responsible for business development of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival/departure of these flights.
- Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YVR has the necessary equipment and tools of the trade to perform their roles.
- Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada.
- Oversees instructional and on-the-ground,



practical training; Facilitates the coordination of external training as required.
- Audits and reviews training to determine effectiveness and relevance; Administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.
Supports talent management processes as required; Evaluates employee performance pre and post training and while investigating SMS incidents.
- Manages employee performance management including hiring, succession planning, headcount management and other initiatives.
- Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; Participates in the preparation of FBO budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business.
- Manages the customer interface; Resolve concerns from staff, crew, and/or customers issues within level of delegated authority;
- Supports the Facilities team in the monitoring / development of facility preventative maintenance programs and leasehold improvements including overseeing all facilities improvements and renovations including the management of contractors;
- Supports Facilities inensuring that the security plans are in place and updated annually;
- Supports Facilities inensuring that evacuation plans are up to date and tested and that fire inspections are accomplished;




- Ensures compliance with all Vancouver Airport Authority safety, security, and partner directives, policies, and programs.
- Ensures compliance with Security including controlling the access systems and issuance of any access keys, automatic and primary security control doors.
- Works with the GSE team (based in YYZ) and ensures that all equipment and vehicles are maintained to standard while also reflecting brand standards (logos/decals, etc.).10 years of progressive experience in a leadership role at an FBO (Lineservice, crew chief, training, fuel inventory management, FBO management) including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
- Experience with employee performance management and designing performance improvement programs.
- A degree or diploma in Aviation or Business Management is considered an asset.
- Experience building complex shift schedules and hands-on experience with ADP timekeeping.
- Significant track record in achieving financial results while driving continuous improvement.
- Ability to obtain Restricted Area Pass (RAIC) as well as TC security pass clearance, AVOP, and ROTC.
- High safety orientation as well as experience with SMS/safety management processes including leading investigations, making recommendations, and closing incident reports.
- Demonstrated computer proficiency with Microsoft Office Suite (including SharePoint).
- Inclusive and respected leader, who embodies emotional intelligence.
- Superior organizational and time management skills.
- Flexible to work additional hours and be on call as required.
Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Grou

📌 RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (Canada)
🏢 inMy Jet
📍 Canada