Our partner is looking for a CX Data & Intelligence Analyst based in Canada. As a CX Data & Intelligence Analyst, you will play a key role in transforming customer feedback, operational data, and business information into actionable insights that enhance customer experiences and support strategic decisions. You will lead analytical initiatives that connect customer perceptions with business performance, helping stakeholders better understand customer needs and identify opportunities for improvement. Working with multiple data sources, you will develop dashboards, reporting solutions, and analytical frameworks that provide meaningful insights across the organization. You will also serve as a subject matter expert in customer experience analytics and Qualtrics, supporting survey programs and data integration initiatives. Through collaboration with technical teams and business stakeholders, you will help strengthen customer-centric strategies and drive measurable business outcomes. This is an opportunity to combine advanced analytical expertise, technology, and business insight within a collaborative, international environment. Lead customer experience measurement, analytics, reporting, and insight-generation activities, acting as a subject matter expert in CX intelligence. Ensure the accuracy, integrity, quality, and governance of customer feedback, survey, CRM, operational, and business data. Develop integrated views of the customer experience by combining information from multiple data sources and analytical models. Develop analytical frameworks to identify customer behavior trends, performance drivers, business risks, and opportunities for improvement. Act as the primary expert for Qualtrics reporting, dashboard development, and customer experience analytics solutions.



Manage website feedback initiatives, including quarterly website pop-up surveys and other targeted customer feedback projects. Coordinate with Digital Channel and IT teams to ensure surveys are properly configured and integrated with existing systems and website environments. Provide technical leadership for integrating customer experience survey data with CRM and operational datasets. Serve as a key technical point of contact for internal stakeholders, analytics teams, shared services, digital teams, and external survey platform providers. Translate complex business questions into structured analytical approaches and practical, data-driven recommendations. Support strategic planning and business decision‑making by delivering relevant customer intelligence and actionable reporting. Advise and educate stakeholders on Qualtrics capabilities, CX metrics, reporting standards, analytical best practices, and customer feedback methodologies. Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or a related discipline, or equivalent professional experience. At least 5 years of experience in customer insights, business intelligence, data analytics, customer experience, or a related field. Strong expertise in survey-based research, including research design, sampling methodologies, data quality control, bias assessment, and survey interpretation. Experience with predictive modelling,



customer segmentation and clustering, multivariate analytics, and unstructured data processing. Experience working with diverse datasets, including survey, CRM, ERP, operational, and business information. Solid understanding of Customer Experience (CX), Voice of Customer (VoC) programs, customer feedback initiatives, and customer insight methodologies. Excellent communication, presentation, and stakeholder management skills, with the ability to explain complex analytical findings to both technical and non‑technical audiences. Robust business acumen and the ability to influence decisions through data storytelling and evidence‑based recommendations. Ability to work collaboratively across technical and business teams while managing multiple analytical projects and priorities. Experience with business intelligence and data visualization platforms such as Power BI, Tableau, Qlik, or Spotfire. Knowledge of SQL, Python, or other analytical programming and data manipulation tools. Experience with customer journey analytics, predictive analytics, text analytics, and advanced reporting methodologies. Familiarity with customer experience performance indicators, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Voice of Customer measurement programs. Competitive

salary:
Annual compensation ranging from CAD $110,186 to $194,381, depending on location, relevant experience, qualifications, and job‑related skills. Performance incentives: Eligibility for additional bonuses and stock‑based compensation. Remote flexibility: Option to work remotely within Canada. Full‑time employment: Permanent, full‑time opportunity with a daytime schedule. Opportunities t

📌 Cx Data (Canada)
🏢 Jobgether
📍 Canada