Shape claims service delivery through coaching, customer-focused leadership, and operational controls in Allianz Partners’ hybrid Cambridge, Ontario workplace.
This Operations Delivery Director role leads a high-volume customer-facing Claims Department and its daily performance. You will develop high-performing leaders, maintain policy and regulatory adherence, and improve service, quality, productivity, and financial outcomes. Success requires strategic execution, collaboration, and analytical decision-making.

Key Responsibilities

Develop leaders and build succession pipelines across claims operationsChampion customer satisfaction, claim outcomes, and service deliveryMaintain claims controls, decision-making, and regulatory adherenceFoster accountability, engagement, collaboration,



and continuous improvementUse AI, machine learning, analytics, and cloud-based tools responsiblyRequirements:
Proven leadership within high-volume customer-facing claims environmentsExperience executing strategic initiatives and organizational changeStrong verbal and written communication skillsAbility to build positive, inclusive, high-performance culturesStrong analytical, problem-solving, and stakeholder management skillsUse claims expertise, leadership development, and customer-centric operations to strengthen service delivery as Allianz Partners’ Cambridge director.

📌 Claims Service Delivery Leader (Canada)
🏢 Allianz Partners
📍 Canada