Shape library services across diverse urban communities with Kansas City Public Library as Chief Public Services Officer. Apply strategic planning and organizational oversight to public-facing experiences.
This executive leader partners with the Chief Executive Officer, Executive Team, Library Board, staff, and stakeholders. The position oversees Branch Operations, Central Library, Outreach, Readers' Services, Special Collections, and Youth and Family Engagement. Its focus includes service effectiveness, patron experience, community outcomes, innovation, accountability, and continuous improvement.

Key Responsibilities

Establish goals for operations, programs, engagement, and service excellenceTranslate organizational strategy into priorities and measurable outcomesMonitor data, service effectiveness, accessibility,



and patron engagementAlign departmental budgets, staffing, resources, and strategic prioritiesSupport Library Board and Foundation Board strategic initiativesRequirements:
At least seven years of senior leadership experienceKnowledge of public libraries and emerging librarianship trendsStrong analytical, problem-solving, communication, and collaboration skillsExperience leading enterprise-wide initiatives and organizational changeAbility to work with boards, officials, partners, and stakeholdersUse executive judgment, performance measurement, and strategic alignment to strengthen Kansas City Public Library services and community outcomes.

📌 Executive Library Services Leader Kansas City (Canada)
🏢 The Kansas City Public Library
📍 Canada