Drive Splunk Cloud and Enterprise adoption as a Customer Success Specialist working remotely anywhere in Western Canada.
Splunk, a Cisco company, supports enterprise organizations through progressive adoption across cybersecurity, observability, and IT operations platforms. In this specialist role, you will create and drive technical adoption plans, maximize Splunk technology utilization, and help customers operate their platforms efficiently. Your work includes planning, product support, advisory services, and critical issue handling.
Key Responsibilities
Create and drive technical adoption plans aligned with customer goalsIntegrate adoption plans with account strategies and lifecycle motionsAssess cloud overages and recommend workload optimization servicesReview service levels, usage metrics, and performance in QBRsRecommend upgrades, add-ons, and current feature awarenessRequirements:
Three or more years in technical support, services, or engineeringTwo or more years managing customer relationships and commercial accountsStrong written and verbal communication skillsAbility to explain technical concepts to senior leadersOccasional travel may be requiredUse technical adoption planning, cloud optimization, and customer communication to maximize enterprise value from Splunk investments.