Direct airport customer service operations across Quebec for PAL Airlines, balancing safety, performance, and seamless service delivery.
This Director, Customer Service role provides leadership and oversight across all Quebec locations. You will manage operational performance, strengthen relationships with airport authorities and service providers, and coordinate with Flight Operations, Revenue Management, and Reservations. The position calls for proven senior leadership in airport operations, aviation, transportation, hospitality, or a related industry.

Key Responsibilities





Oversee airport customer service operations across QuebecConduct operational and business reviews regularlyIdentify trends and implement corrective actionsMaintain airport authority and provider relationshipsEnsure Transport Canada and corporate complianceRequirements:
Proven senior leadership experience in relevant industriesDemonstrated multi-site leadership and service excellenceStrong business acumen managing budgets and resourcesAbility to influence stakeholders and lead through changeFrench and English bilingualism is requiredApply operational performance, stakeholder management, and regulatory leadership to PAL Airlines’ Quebec airport customer service network.

📌 Director Airport Operations Quebec (Canada)
🏢 PAL Airlines
📍 Canada