Lead bilingual client onboarding and service for Commercial Banking clients at CIBC, guiding teams across Canada with robust relationship management. The work arrangement balances on-site and remote work as discussed during interviews.
As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.

Key Responsibilities





Lead and coach the Client Onboarding & Service teamOversee onboarding execution and service activities across CanadaManage client and team escalations promptly and professionallyPartner with sales and internal stakeholders on client solutionsIdentify workflow improvements through trends and root cause analysisRequirements:
Significant financial services onboarding or operational leadership experienceExperience leading diverse, high-performing teams inclusivelyStrong procedures, controls, risk management, and judgment knowledgeMicrosoft Office experience, including Excel and PowerPointFluency in French and EnglishBring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.

📌 Director Bilingual Client Onboarding (Canada)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Canada