Shape customer propositions with insight and commercial thinking at Lloyds Banking Group, working hybrid from Bristol, Edinburgh, Leeds, Halifax, Manchester or Birmingham.
As a Customer Propositions Manager in the Consumer Segment Function, you will shape proposition strategy and identify growth opportunities. Use customer insight, market evidence, financial data and commercial analysis to build business cases. Work across product, digital, data, marketing, servicing, finance and risk to turn priorities into delivery plans and measurable results.
Key Responsibilities
Explore unmet customer needs and changing behavioursSet proposition concepts, benefits, costs and trade-offsAgree milestones,
dependencies and decisions with delivery teamsOrganise testing and gather customer feedbackUpdate senior stakeholders on progress, risks and decisionsRequirements:
Experience developing propositions or improving customer experiencesAbility to assess options and make transparent recommendationsExperience analysing customer and commercial informationAbility to manage competing priorities and delivery challengesExperience bringing teams together around shared goalsBring proposition development, data analysis and cross-functional delivery experience to Lloyds Banking Group’s Consumer Segment Function.