SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence,

we offer
full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. We focus on excellence and are committed to support and develop our teamsManage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service.
Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance.
Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication.



Facilitate efficient and customer-focused arrivals and departures of customers; Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy; Managing the lease administration and ongoing relationship management; Establish and maintain positive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners.
Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies.
Ensures adherence to World Fuel Services (WFS) standards related to the protected operation and maintenance of Fuel Trucks.
Responsible for all Fuel ordering and inventory.
Responsible for businessdevelopment of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival/departure of these flights.
Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YVR has the necessary equipment and tools of the trade to perform their roles.
Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada.
Oversees instructional and on-the-ground, practical training; Facilitates the coordination of external training as required.
Audits and reviews training to determine effectiveness and relevance; Administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.




Supports talent management processes as required; Evaluates employee performance pre and post training and while investigating SMS incidents.
Manages employee performance management including hiring, succession planning, headcount management and other initiatives.
Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; andParticipates in the preparation of FBO budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business.
Manages the customer interface; Resolve concerns from staff, crew, and/or customers issues within level of delegated authority; Supports the Facilities team in the monitoring / development of facility preventative maintenance programs and leasehold improvements including overseeing all facilities improvements and renovations including the management of contractors; Supports Facilities in ensuring that the security plans are in place and updated annually; Supports Facilities in ensuring that evacuation plans are up to date and tested and that fire inspections are accomplished; Ensures compliance with all regulations required by Transport Canada and the Vancouver Airport Authority (YVR), including applicable airport security and operational programs.
Ensures compliance with all Vancouver Airport Authority safety, security, and partner directives, policies, and programs.
Ensures compliance with Security including controlling the access systems and issuance of any access keys, automatic and primary security control doors.
Works with the GSE team (based in YYZ) and ensures that all equipment and vehicles are maintained to standard while also reflecting brand standards (logos/decals, etc.).10 years of progress

📌 RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (Canada)
🏢 Skyservice Business Aviation
📍 Canada