Vaimo is one of the world's most respected experts in digital commerce and experience. As a full-service omnichannel partner, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world. As a Project Manager at Vaimo, you will have a central role in our pursuit to drive success in digital commerce. You will have broad responsibility that requires strong leadership skills, structure, creativity, and the ability to identify the most efficient solutions for our clients. As Project Manager you are the main point of contact for the client and play an instrumental role in achieving high client satisfaction. The project manager is also an influential member of the delivery team, and instrumental in creating a highly engaged delivery team.
Responsibilities of the Role
Lead and manage projects successfullyUnderstand the contracts, goals and constraints before starting a projectEstablish clear ways of workingSteer projects proactively by doing regular forecasting on budget, milestones etcManage projects responsibly by identifying and mitigating risksSufficient understanding of project requirements & solutionMonitor and control project progress, outcome and qualityProactively manage changes in scopeKeep project plans and documentation up to dateComply to Vaimo 's delivery methodology, processes and templatesAccountable for managing project scope, budget, timeline and qualityProject health
Regularly monitor the health of the Project and the satisfaction levels of the assigned client(s)Perform regular estimate-to-completions (ETC)



and budget forecastsEscalate through appropriate channels if you see project health or client satisfaction is at risk of droppingComplete regular resource forecasting to ensure that your projects are equipped with the right team members to deliver as planned.
Flagging and internally aligning (approval) expected write-offs as soon as they are forecastedTeam management
Enable the team to deliver successfullyTeam routines and agreed ways of working are followedClear team communication (goals, success criteria, priorities, changes etc)Hold team members accountable for executing their part of the deliveryWhere required, lead and facilitate the onboarding of new team membersIdentify and mitigate gaps or challenges in the delivery teamCommunication & reporting
Communicate Project status, risks, and issues to stakeholders on status meetings, steering committee meetings, reports etc (according to contract and agreed ways of being)Make sure all client communication and reporting is correct, on time and of high qualityEnsure that an effective governance structure is in placeEnsure meeting attendance, timely decision making and engagement from all critical stakeholders (internal and external)Communicate and document progress, decisions, changes etc to manage expectations of project teams and stakeholdersClear and timely reporting of project health, status reports, invoicing reports etc.
Seek and share knowledge across the organisationMeasures of success for this role
This role will be measured on both lag and lead measures: Lag measures will include: Client Satisfaction (NPS)



Project profitability Project chargeability Lead measures will include: Project Health Compliance with Vaimo 's project health check routines Delivery excellence Compliance to Vaimo methodologies, processes and templates Quality of Project Management deliverables such as reporting and presentations Successful implementation of project governance structures and ways of working Clear roles, responsibilities and accountability inside the team Regular meaningful engagement and alignment with client, teams and other stakeholders Delivering Projects according to strategic goals, KPIs & expectations Delivering profitable Projects Ensure continuous high client satisfaction Operational KPIs Control and manage write-offs Ensure a high Project chargeability and profitability Correct Project allocation
- planning & forecast leading to profitable utilisation figuresSkills & Requirements
Proven experience as a Project Manager in a digital agency, consultancy, or client-services setting, delivering software and digital projects for external clientsStrong track record of successfully delivering projects, maintaining high client satisfaction, and managing end-to-end project deliveryExperience working with enterprise clients and leading challenging client-facing conversationsSolid understanding of project management methodologies, frameworks, and tools, with the ability to apply them effectively in complex environmentsExperience delivering software development projects and leading distributed, cross-functional teamsStrong stakeholder management skills, with the ability to build trust and maintain professional relationships across multiple internal and external stakeholdersExcellent communication, presentation, and leadership skill

📌 Senior Project Manager (Canada)
🏢 Vaimo
📍 Canada