The Strategic Client Executive is a strategic account management role that will have significant interaction with C-suite and Sr. VP level executives within assigned account base. This role works with clients to build account strategy aligned with industry strategy working directly with Service Delivery and Industry Services Consultants. Lead business planning process in partnership with the client with a specific focus on account level planning.
Build 12-18 month roadmap at account level aligned with industry roadmap.
Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services.
Participate in industry related webinars, events and stay informed on trends and challenges within the assign industryMust possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.
Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.
Ability to communicate effectively with senior level decision makers across all areas of the client’s business to gain a clear understanding of infrastructure and business requirements in enterprise environmentsBrings thought leadership to client engagements and uses collaboration to build trust, confidence and influence.
Builds relationships inside the organization and manages the day to day sales activities.
Strives to understand and manage the customer's approval process through sponsors.
Leverages CRM to enter/track all sales data and activities daily.
Bachelor degree or equivalent experience in related field.15+ years account management experience.
Experience working with executive level leaders in F1000 companies.
Brings thought leadership to customer engagement.
Ability to be proactive, provide creative ideas and solutions.
Strong analytical skills and positive working knowledge of MS suite of business applications, CRM Software,



LinkedIn and Proficient in Microsoft Office.
Working Conditions, Mental and Physical Demands Customer‑facing role with regular in‑person engagement, including customer meetings, conferences, and other on‑site client engagements.
Frequent contact with both internal and external customers and having the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)Travel required (approx. 50%) including overnight travel.
We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development. #

📌 Strategic Client Executive (Canada)
🏢 Ricoh Americas
📍 Canada