Lead complex ServiceNow delivery in Montreal with bilingual French expertise and accountability across concurrent technology initiatives.
This seasoned Technology Delivery Lead will drive a complex program for a confidential banking client. The work supports retail banking transformation across operations, branches, contact centre, and support teams using ServiceNow Financial Services Operations. You will manage delivery from requirements through value realization.
Key Responsibilities
Own multiple initiatives through requirements, build, testing, deployment, and value realizationEstablish integrated plans, milestones, dependencies, and release commitmentsLead distributed Canada and India teams across delivery partnersManage scope, RAID, capacity, dependencies,
and delivery risksEnsure release readiness and resolve critical production blockersRequirements:
Robust technology delivery leadership across complex multi-workstream programsServiceNow delivery experienceExperience managing distributed Canada, India, or offshore teamsAbility to challenge technical delivery, testing, defects, environments, and data readinessFrench-speaking and bilingualBring ServiceNow delivery leadership, stakeholder management, and release readiness expertise to this Montreal banking transformation.