Lead SAP AMS client evolution remotely from Canada, combining account governance, service delivery, and continuous improvement across assigned portfolios.
The Customer Evolution Manager oversees SAP client accounts as primary contact and trusted advisor. You will guide governance, monitor performance, manage operational commitments, and advance digital transformation roadmaps. The position also supports account growth, consultant coaching, and AI-enabled delivery practices.
Key Responsibilities
Own relationships across assigned SAP client portfoliosLead operational, service, and executive governance meetingsCoordinate AMS activities, resources, tickets, and resolutionsMonitor incidents, maintenance, releases, and root causesBuild evolution roadmaps and prioritize improvement backlogsRequirements:
At least 7 years of relevant ERP experienceSubstantial SAP delivery and AMS exposureExperience managing governance, escalations, renewals, and accountsUnderstanding of ITIL practices and SLA governanceWorking knowledge of SAP S/4HANA and RISEApply SAP leadership, client governance, and service improvement expertise to create measurable value across Canadian AMS engagements.