Job SummaryAssociate Director, Field OperationsNet new Role Senior Vice President, Sales Operations & Fundraiser Retention Directly manages Field Operations Manager; oversees 2 Field Coordinators Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force. While maintaining oversight of essential daily operations—including activations, tablet/gear logistics, territory tracking, and payroll processing, the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction. Direct, mentor, and build accountability across the Field Operations team. Establish performance metrics, workload distribution, and escalation pathways for daily field issues. Lead the strategy, development, and continuous improvement of operational portals. Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and recent office onboarding routines. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.



Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals. Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale. Success Metrics (KPIs)Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores. Your Experience and Training 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment. Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals. Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management. Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership. Your Technical Skill Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.

📌 Associate Director (Canada)
🏢 Globalfaces Direct
📍 Canada