Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value.
This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.
Key Responsibilities
Help customers adopt and optimize complex Ashby technologyConduct tailored product trainings for wide-ranging audiencesExplain advanced configurations, reports, and data workflowsManage proactive engagement across a broad customer portfolioCollaborate with Sales, Marketing, Product, Support, and OperationsRequirements:
At least two years of Customer Success experience in B2B SaaSExperience with technically complex products and integrationsAbility to explain complex concepts in simple termsStrong prioritization across approximately 60 customersDetail-oriented approach to follow-up and CRM updatesUse technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.