Drive AI adoption and customer value at Gorgias as an Enterprise Customer Success Manager managing ecommerce merchants.
This Enterprise AI Solutions Manager partners with customers on product adoption, optimization, and long-term success. You will understand workflows, implement AI-powered use cases, and align Gorgias with business goals. The role combines strategic account management with hands-on execution across a portfolio.
Key Responsibilities
Manage a portfolio of approximately 65 ecommerce customersBuild stakeholder relationships and run regular check-ins and QBRsDevelop account plans focused on adoption and efficiencyDrive Gorgias AI, automation, and integration feature adoptionMonitor account health and identify churn risks earlyRequirements:
Five or more years in Customer Success or Account ManagementExperience managing multiple customers in a SaaS environmentStrong communication skills for structured customer conversationsComfort balancing strategic discussions with hands-on executionPassion for technology, automation, and AI in customer supportBring customer success, AI adoption, and ecommerce account management expertise to Gorgias and its merchant portfolio.