Shape Air Canada’s frontline service performance with leadership, employee coaching, and strong communication in a customer-focused environment.
This Operations Manager leads Sales and Customer Service agents by developing potential and reinforcing service standards. You will motivate employees, provide constructive feedback, and explain policies, decisions, and change. The position also supports office activities, workforce planning, and labor relations.

Key Responsibilities

Recognize achievements and provide constructive employee feedbackCommunicate guidelines and explain policy decisionsSupport new products and services launchesCoordinate safety, operations, and service processesCollaborate on attendance and workforce planning issuesRequirements:
Demonstrated leadership and employee development experienceExcellent communication and influencing skillsConflict management and trust-building abilitiesKnowledge of labor relations, an assetExperience managing a unionized workforce, an assetUse feedback, communication, and team-oriented leadership to strengthen employee performance and customer service at Air Canada.

📌 Air Canada Frontline Leadership Manager
🏢 Air Canada
📍 Canada