Lead Salesforce capability ownership at Dayforce, using stakeholder engagement and product prioritization to improve enterprise customer service tools globally.
The Senior Product Owner supports Business Systems Technology by owning assigned Salesforce capabilities. This position requires product ownership or program management experience, solid Salesforce knowledge, and business and technical judgment. You will shape roadmaps, guide execution, and align customer and user experiences with business outcomes.
Key Responsibilities
Own capabilities delivered through the Salesforce platformDevelop and report KPIs measuring capability effectivenessCreate roadmaps reflecting priorities, value,
and visionPrioritize backlogs and define acceptance criteriaCommunicate requirements to development and technology teamsRequirements:
Bachelor’s degree plus six to ten years’ related experienceFive or more years as Product Owner or Program ManagerExperience with Service Cloud, Experience Cloud, or CertiniaStrong Salesforce platform understanding and analytical skillsStrong communication, presentation, and requirements documentation abilitiesBring Salesforce expertise, roadmap ownership, and stakeholder communication to Dayforce’s enterprise customer service capabilities.