Own Clio’s 120-day onboarding journey using activation metrics and B2B SaaS product management expertise from a remote-first team. Remote applicants across the U.
S. and Canada are welcome, except Quebec.
As Senior Product Manager, Onboarding and Activation, you will build systems that move law firms from signed contracts to sustained Clio usage. You will define activation, analyze cohorts and funnels, and improve time-to-value across Manage, Grow, Payments, Work, and Accounting. The work spans customer journeys, internal tooling, and in-product guidance.
Key Responsibilities
Own onboarding through customers’ first 120 daysDefine activation metrics across products and customer segmentsDesign tailored onboarding paths for firms and rolesShip tooling for Onboarding Specialists and Data Migration teamsCoordinate onboarding experiences across multiple product teamsRequirements: Four or more years in B2B SaaS product managementHands-on ownership of onboarding or activation experiencesExperience defining metrics and driving instrumentationAbility to influence multiple teams without direct authorityStrong written communication for specifications and strategy documentsBring onboarding systems, activation analytics, and cross-team product leadership to Clio’s multi-product legal technology platform.