Engineer Amazon Connect and Google Cloud Contact Center AI solutions across voice, chat, email, and messaging channels. Build scalable customer experience platforms across AWS and Google Cloud.
Accenture Song seeks a hands-on CCaaS Engineer with deep Amazon Connect and Google CCAI expertise. You will translate complex requirements into implementations, collaborate with architects, developers, and stakeholders, and deliver contact center solutions. The work spans cloud-native services, integrations, AI, and platform engineering.
Key Responsibilities
Design and maintain multichannel CCaaS solutionsConfigure contact flows, routing, IVR, and agent workspacesDevelop AWS and Google Cloud integrationsBuild CI/CD pipelines and infrastructure-as-codeMonitor performance and resolve production issuesRequirements:
Deep expertise in Amazon Connect and Google CCAIExperience with AWS and Google Cloud ecosystemsKnowledge of Amazon Lex, Bedrock, Dialogflow CX, and Agent AssistAbility to use Python, Node.
Js, or JavaStrong problem-solving and engineering skillsApply Amazon Connect, Google CCAI, cloud engineering, and conversational AI expertise to Accenture Song contact center solutions.