is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. Senior Business Analyst Senior Business Analyst position requires a focus on client success, client-facing skills and a strong understanding of the project lifecycle and software development lifecycle. The successful candidate would be detail oriented with the ability and eagerness to learn and understand business, customer and technology needs. You are a creative thinker with excellent verbal and written communication skills and embrace detail but summarize and express it clearly and accurately.office location. BenefitsHealth Insurance (includes Virtual Health, and HCSA)Dental InsuranceVision InsuranceLife InsuranceLong-term DisabilityShort-term DisabilityRRSP MatchPaid VacationFloating DaysEmployee Assistance ProgramEmployee Engagement EventsAwards and RecognitionTuition reimbursementService AwardsEmployee Perks & Discounts Job ResponsibilitiesLead projects from a Solution Delivery perspective, from requirements gathering, design to delivery in an Agile, Scrum-based, environment and support project and program managers to build project plans and timelinesSupport the Project Manager in both Agile and Waterfall projectsBuild and maintain accurate User Stories / Business Requirements with User Acceptance criteria that will be used by developers,



testers and shared with clients to ensure that business value is effectively captured and realizedLiaise between the client and project team in evaluating business value of User stories / Business Requirements and prioritizing them for execution by the team.
Position solutions and options to business stakeholdersSupport and collaborate with the development team during the implementation of the requirements in order to clarify and refine User Stories.
Collaborate upstream with strategy team and downstream with Technology ArchitectCreate supporting technical documentation (matrices, sample calculations, field definitions, flow diagrams) where UI/UX designs and API definitions do not capture nuanced product requirementsPlay a senior consulting role for specific areas of domain expertise including technology and solution choices to implement the solution.
Act as the Functional lead on complex projects from conception to implementation including leading interactions with internal architects, and/or 3rd. Perform day-to-day troubleshooting and support of in house built and procured production systemsProvide guidance and mentorship to junior and mid-level business analystsAssist in onboarding new business analyst by helping them understand system functionalities and business processes Qualifications7+ years’ experience as a Business Analyst,



on large and complex technology projects with a focus on Sales and Customer service in the Manufacturing industryMinimum 3 years’ experience with large and medium size projects that involve a combination of internal teams and external partnersBusiness process flows and modellingStrong analytical skills with developing recent reporting analyticsAnalytical and critical thinking skillsAbility to present complex information clearly and concisely to different levels of the organization (written and verbal – i.
PowerPoint)Experienced with SDLC methodology run projects from Requirement Gathering, Design, Testing, Documentation Training through Implementation and Post Live SupportPrevious experience in implementing business application of CRM, Loyalty Program, Ecommerce systems and integrationsClient-facing / Customer-facing experience to deliver solution overviews, webinars and trainingAbility to communicate, produce documentation, prepare and lead client sessions, etc.
Strong ability to navigate ambiguity, overcome confusion and simplify complex situationsSolid presentation, facilitation, interview and workshop facilitation skillsSolid communication skills with ability and experience working with executive level staffPrevious experience with collaboration tools such as JIRA/TrelloUniversity degree is requiredPMI-PBA certification is an asset Oracle JDE is an assetKnowledge of Customer Relationship Management (CRM) software-preferably Salesforce.
Com and Salesforce CommunitiesDemonstrative experience using native Mobile apps and Responsive Design to digital solutions to strengthen client brands, and improve customer relationships leaning on tools such as CRMSuccessful delivery of Ecommerce, Digital Marketing and CRM projectsBilingual French/English is an assetWorking experience with a leading Ecommerce and Integration platform(s) including but not limited to SalesforceWordPressOracle Fusion MiddlewareExposed to or directly used ECM, or Web CMSIntegration

📌 Senior Business Services Analyst (Canada)
🏢 IKO North America
📍 Canada