Shape CRM strategy and technology roadmaps at ATB through enterprise architecture, stakeholder collaboration, and explicit technology communication.
As Enterprise Architect CRM Strategy, you will create, own, and manage CRM architecture and technology strategy. You will evaluate CRM capabilities, guide solution design, and contribute to digital transformation. The work connects customer, marketing, product, personalization, and offers domains with broader architectural vision.
Key Responsibilities
Create and manage CRM architecture and technology strategyBuild short and near term technology roadmapsGuide RFPs, POCs, solution design, and technology acquisitionParticipate in architecture governance with technology stakeholdersDevelop governance models supporting agile technology acquisitionRequirements:
10 to 15 years in digital or innovation rolesEnterprise CRM architecture experience across complex solutionsKnowledge of Salesforce, HubSpot, or Dynamics 365Experience with Google Cloud Platform and Amazon Web ServicesBachelor's degree in technology, quantitative, or related disciplineBring CRM architecture, roadmap development, and customer-focused technology strategy to ATB's enterprise transformation work.