Lead 24/7/365 technology operations at Moneris from Etobicoke, balancing in-office collaboration with remote flexibility across critical services.
As Senior Manager, Technology Operations Centre, you will direct monitoring, observability, alerting, and incident management capabilities. You will guide technical professionals, establish service standards, and align operational requirements with technology strategy. The role partners with business and technology leaders to improve reliability, availability, and performance.
Key Responsibilities
Lead teams delivering continuous Technology Operations Centre servicesGovern monitoring, event management, and automated recovery solutionsMaintain standards, processes,
and operational capabilitiesEmbed reliability requirements into recent service designsReport metrics measuring availability and operational effectivenessRequirements:
Bachelor’s degree in technology, systems, or related disciplineMinimum 12 years in technology operations or service deliveryMinimum 7 years of technical leadership and people managementExpertise with ITSM, monitoring, logs, and performance toolsExperience with AI-powered tools, automation, and infrastructure technologiesBring strategic leadership, observability expertise, and automation experience to strengthen Moneris technology operations from Etobicoke.