Drive IT service delivery at PwC through ticket management, performance metrics, and stakeholder communication across managed services contracts.
This Manager position oversees application, infrastructure, and AI service operations while ensuring ITSM norms and customer expectations are met. You will work with clients, consulting service groups, internal specialists, delivery teams, and third-party partners. The work requires clear communication, accountability, and practical leadership.

Key Responsibilities

Ensure delivery meets customer expectations and service-level agreementsIdentify performance metrics supporting service goalsPrioritize client backlogs according to requirementsBalance ticket dashboard workloads across delivery locationsManage client transitions and support onboarding activitiesRequirements:
Six or more years of technology workplace experienceExperience defining and improving operational processesExperience preparing performance metrics for leadershipProven ability to motivate teams and deliver solutionsAbility to explain complex issues clearlyBring service delivery management, operational metrics, and stakeholder coordination skills to PwC’s managed services practice.

📌 It Service Delivery Manager Pwc (Canada)
🏢 PwC
📍 Canada