Lead strategic customer success for SPS Commerce using executive relationship management and cloud-based supply chain expertise. This hybrid role requires regular office presence.
The Customer Success Executive serves as a strategic consultant and ongoing account team leader. You will manage customer relationships, understand account opportunities, and connect SPS Commerce products with business value. The position supports enterprise, multiproduct accounts and works across organizational levels.
Develop executive relationships and lead customer discussionsMonitor trading partner onboarding, additions, and adoptionAlign plans with customer business goals and objectivesEnsure on-time delivery against sales contractsLead customer and SPS change managementRequirements: Ten years related experience with a Bachelor's degreeSix years related experience with a Master's degreeExecutive-level alignment and relationship-building successExcellent organizational and communication skillsComplex analysis, strategy, and action planning experienceUse executive engagement, product knowledge, and account leadership to advance customer value at SPS Commerce. #