Lead customer adoption and renewals for Texada in a remote or hybrid GTA-based Director role focused on B2B SaaS growth.
Reporting to the COO, you will lead four Customer Success direct reports and coach the Skilled Services Manager. Your mandate covers adoption against entitlements, renewal performance, forecast accuracy, and gross revenue retention across Texada’s customer base. You will partner with Sales, Product, Finance, and the PMO while supporting customers after go live.

Key Responsibilities

Define adoption standards for each customer lifecycle stageMonitor usage against contracted and MAU-based entitlementsLead complex renewals and approved pricing uplift discussionsCoach Customer Success and Professional Services leadershipReport adoption and renewal performance to executivesRequirements:
Seven or more years in B2B SaaS post-sale rolesCustomer Success leadership experience with measurable adoption improvementsHands-on renewal and commercial negotiation experienceProfessional Services implementation handoff experienceStrong executive communication and data-driven judgmentBring renewal leadership, adoption discipline, and executive communication to Texada’s customer success organization in the GTA.

📌 Director Customer Success Renewals (Canada)
🏢 Texada Software
📍 Canada