Lead contact center product strategy and AI modernization remotely across the United States, with deep enterprise technology experience required.
This Director-level Product Management leader owns vision, roadmaps, portfolio priorities, and measurable outcomes for customer service technologies. The role requires contact center experience, AI implementation leadership, and executive influence across matrixed organizations. You will guide modernization spanning omnichannel interaction systems, automation, and workforce enablement.

Key Responsibilities

Define enterprise customer service product vision and multi-year roadmapsLead contact center modernization and transformation initiativesPrioritize investments, governance, metrics, and portfolio strategyDrive conversational AI, automation,



and virtual assistant adoptionPartner with engineering, architecture, UX, analytics, and operationsRequirements:
Bachelor's Degree and 10+ years Product Management experienceLarge-scale contact center leadership supporting 2,000+ agents preferredProduct strategy, roadmap, prioritization, and lifecycle ownershipRecent production AI, automation, or intelligent workflow implementationExecutive communication and stakeholder-management expertiseShape contact center product roadmaps through AI, automation, modernization, and executive-level customer service technology leadership.

📌 Director Of Contact Center Product Ai (Canada)
🏢 Vaco
📍 Canada