We are assembling a team of forward‑thinking innovators in medical aesthetics to create a transformative experience for both our patients and providers. We’re looking for someone who shares our passion for delivering an elevated skincare experience, and who is excited about the opportunity to help shape the future of TOULA. If you are driven by the idea of building something exceptional, contributing to our mission, and being part of an early‑stage company committed to revolutionizing the medical aesthetics industry, we want you to be a key player in this journey. The General Manager (GM) role is a cornerstone position within our organization, pivotal in driving the success and growth of our practice. This high‑profile role demands a comprehensive skill set, including robust expertise in office management, operations, and an in‑depth understanding of the aesthetics industry. We’re seeking a dynamic, energetic leader, passionate about personal achievement and able to inspire and coach teams, fostering a collaborative and motivational environment. The General Manager will have their own office in our studio and report into the CEO, and work cross‑functionally with the support office as necessary. In this role, we are looking for a leader who is passionate about skincare, has worked in a medical aesthetics role previously, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow. Operational Excellence & Financial Management Oversee daily operations to ensure efficiency and high‑quality patient care. Assist in software setup and implementation, ensuring technological integration. Develop and enforce policies and procedures. Optimize cost controls and operational audits, ensuring accuracy and efficiency. Knowledge of loss prevention and cash management.



Ensure inventory supply levels and resources allow team to function at optimal capacity. Coordinate with medical leadership to uphold service and safety standards. Address and resolve patient complaints professionally, safeguarding the practice's integrity. Lead recruitment, onboarding, and training of new staff to ensure a seamless integration. Building an inclusive team culture. Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care. Maximizing labor productivity through management of appointment bookings and staff scheduling, ensuring that appointment flow is seamless and maximized from day to day. Plan, schedule, and implement training programs for continuous staff development. Approve and monitor timesheets for payroll. Identify opportunities for growth within the clinic team, providing consistent feedback and taking ownership of ongoing skill development to enhance performance and efficiency. Set sales targets for staff and monitor performance through regular evaluations. Train staff in effective sales techniques and promote cross‑selling of products and services. Analyze sales data to identify market trends and opportunities for growth. Vendor Coordination & Community Engagement Represent the practice in community and in‑clinic member events, cultivating relationships that enhance visibility.



Represent and driving awareness of TOULA within the local community. Lead vendor coordination, ensuring optimal supply management and cost savings annually. Adapt to market trends and regulatory changes impacting operations and services. A minimum of 5 years in healthcare management, preferably within a medical spa, plastic surgery, or cosmetic dermatology setting. Experience with Zenoti or a similar practice management software is preferred. Excellent people/coaching skills. High emotional intelligence, leading with adaptability and flexibility to support the needs of the team, members and business. Professional attire and demeanor are always projected. Strong proficiency with Microsoft Office (Word and Excel) and knowledge of practice management software/systems (including point‑of‑sale and related retail and inventory management systems). Market-competitive salary and performance‑based incentives. Work in a modern, luxurious, and innovative medical spa setting with a dedicated office. The role of General Manager at TOULA may require evening and weekend work, in addition to managing direct reports as well as working closely with the team leads, as well as managing challenging members and patients. This position will be based in our studio with occasional travel locally for training. TOULA is committed to fostering an inclusive, diverse, and equitable workplace that reflect the communities we serve. We provide equal employment opportunities to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic. #

📌 General Manager (Canada)
🏢 TOULA
📍 Canada