Field Service Representative

Location: Guelph, Ontario

Salary: $70,000–$85,000 annually, depending on experience

Travel: Fully field-based — approximately 5 days per week on the road

Vehicle: No company vehicle. Rental vehicles are typically provided, or mileage is reimbursed when using a personal vehicle.

Compensation & Benefits

- Market-competitive salary of $70,000–$85,000 based on experience and qualifications.
- Annual employee bonus program based on group performance and achievement of targets.
- Commission opportunity for qualified leads that result in sales.
- RRSP pension plan.
- Health, dental, and vision benefits.
- Training and professional development opportunities.
- Opportunities for internal career growth and advancement.

Position Summary The Field Service Representative is responsible for the successful installation, start-up, commissioning, troubleshooting, and ongoing customer support of industrial air pollution control systems. The ideal candidate is mechanically inclined, comfortable working hands-on, willing to travel extensively, and interested in developing a long-term career with an established company.

Key Responsibilities

- Communicate with customers to coordinate installation schedules and answer technical questions.
- Travel to customer sites to perform inspections, equipment checks, testing, installation, start-up, commissioning, and service.
- Verify equipment installation against P&IDs;, mechanical/electrical drawings, specifications, and technical documentation.
- Commission and service full-scale air emissions control systems.
- Troubleshoot critical equipment, instrumentation, mechanical, and electrical issues.
- Monitor equipment performance and provide recommendations for improvement.
- Coordinate and manage external subcontractors at customer sites when required.




- Provide in-class and hands-on operator training.
- Provide technical support through onsite service calls, telephone, and remote assistance.
- Prepare clear, accurate, and professional technical field reports.
- Work closely with Operations, Sales, Research, and other internal teams.
- Identify potential customer opportunities and provide qualified leads to the Sales team.
- Perform other technical and field service duties as required.

Required Skills & Qualifications

- University or college degree/diploma in a relevant technical discipline is preferred.
- Experience in mechanical/electrical trades, industrial maintenance, automation, manufacturing, field service, or similar technical environments is an asset.
- Excellent written and verbal communication skills.
- Ability to communicate professionally with customers, operators, contractors, and internal teams.
- Ability to prepare technical reports and clearly document field findings.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to read, understand, and interpret mechanical/electrical drawings, P&IDs;, manuals, and technical documentation.
- Ability to work independently for extended periods while travelling.
- Willingness to learn new equipment, technologies, and processes.

Travel & Safety Requirements

- Valid driver's license required.
- Valid passport required.
- Must be able to travel throughout Canada, the United States, and internationally.
- Familiarity with OSHA requirements and industrial health and safety practices is an asset.
- Must comply with all customer and site-specific health and safety requirements.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

📌 Field Service Representative (Puslinch)
🏢 BITS Recruiting
📍 Puslinch