Strengthen financial services operations in Toronto through escalation leadership, risk management, and hybrid collaboration with cross-functional stakeholders. As Manager, Client Service and Fund Operations Transformation, you will oversee operational challenges and support sustainable process improvements. The role connects client servicing, third-party provider coordination, recordkeeping administration, and transformation delivery.
You will work with Sales, Legal, Compliance, Finance, Product, and global teams.
Key Responsibilities
- Resolve complex operational and client service escalations
- Coordinate third-party service provider issues
- Oversee recordkeeping administration and operational controls
- Collaborate cross-functionally to improve client experience
- Guide colleagues and support stakeholder communications Requirements:
- 10+ years in related financial services functions
- Experience with complex escalations and service providers
- Robust stakeholder engagement without direct authority
- Knowledge of investment operations and risk practices
- Excellent English communication and independent work skills Bring financial services operations leadership, stakeholder influence, and risk awareness to client servicing and transformation work in Toronto.