Velocity Truck Centres Saanichton BC. has stable, long-term career opportunity available for a Service Manager. Service Manager Bonus Plan Full-time permanent role (Monday – Friday) Company paid Comprehensive medical, dental and vision benefits Health spending account Generous accrued vacation, sick time and company-paid holidays Company-paid life insurance Training, mentorship and internal growth plans Employee discounts, company events and bonus programs Velocity Truck Centres is one of North America's largest DTNA supported dealerships, selling Daimler branded products globally throughout Western Canada, United States, Mexico, and Australia. At Velocity, you will find a workplace that supports your growth, provides you with competitive wages and benefits and ensures you have the knowledge and skills you need to succeed. The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees. Leadership & Team Management Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties. Effectively communicates job expectations to the service team.



Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards. Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale. Maintains technician file for apprenticeship documentation and other payroll matters. Manages all payroll documentation. Builds genuine employee passion for all brands and champions elite customer service as follows: Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business. Participate and encourage a culture of continuous improvement Business Strategy. Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments. Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers. Proactively manages departmental budget, including:



Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls Regularly monitor actual performance to plan and ascertain reasons for variances. Reviewing daily budget and department performance reports Sales and Marketing Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives. Contacts vendor representatives for assistance when the need arises Customer Experience Constant focus on developing, maintaining, and improving customer relations. Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews. Visits customers on a regular basis. Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry. Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods. Must be detail oriented with ability to multi-task and maintain a solid customer service focus and attention to detail, with Excellent customer service skills. Proficient with Microsoft Office Suite. Experience working in a customer service focused, high-volume, fast-paced environment. Asset Qualifications Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic. Training in Business Management or a related field. #

📌 Manager - Service Department (Heavy Duty) (Canada)
🏢 Velocity Truck Centres
📍 Canada