External Posting Notice Title: Fund Development Officer, Monthly Giving (Acquisition) Department: Fund Development Status: Full time, unionized Level: Band 2 Oxfam Canada is an affiliate of the international Oxfam Confederation networked in over 85 countries as part of a global movement for change. Our mission is to build lasting solutions to poverty and injustice with a focus on improving the lives and promoting the rights of women and girls. We work directly with communities, partners and women's rights organizations to challenge the systems that perpetuate inequality and keep people poor. Together we seek to influence those in power to ensure that women trapped in poverty have a say in the critical decisions that affect them, their families and entire communities. That's why we believe that ending global poverty begins with women's rights. Oxfam Canada offers a generous compensation and benefits program, but more than that,

we offer
the opportunity to be a part of our global movement for change. If you advocate for gender equality, are passionate about women's rights, and share our values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage
- we want you on our team Reporting to the Manager, Monthly Giving, the FDO, Monthly Giving will work with all units within the Fund Development Department; to support acquisition, retention and revenue growth, with a special focus on Oxfam Canada's monthly donor program, Shareplan, and the monthly donor experience from acquisition through the first 12 months. Under direction of the Manager, Monthly Giving, coordinate Face-to-Face and Telemarketing campaigns, including attending regular meetings, providing training, and coordinating with vendors on a regular basis for campaign execution, complaint handling, resource sharing,



and data management; Work with the Manager, Monthly Giving, to plan and deliver the annual acquisition and retention strategy for monthly donors, including a robust donor conversion, upgrade & reactivation program; Work with Manager to find solutions for issues with vendors as they arise, using creative approaches to problem solving and program implementation; Work closely with the FDO, Planned Giving on pipeline strategy for monthly donors and legacy giving; Coordinate with colleagues in Fund Development team on the annual Shareplan tax receipting process; Identify trends and best practices at other organizations for monthly giving acquisition, stewardship and retention planning and operation. Develop, assemble and coordinate the shipment of materials, including welcome packages, print inserts, cards and other materials as per Shareplan stewardship plan, with particular attention to the onboarding and engagement of donors during their first 12 months; Work with the Fund Development team and vendors to execute other identified stewardship touchpoints like birthdays, anniversaries, news-sharing, Oxfam reports and other special moments that support a high impact Oxfam experience and sense of community for monthly donors; In coordination with the Donor Relations Team,



investigate and track complaints and other feedback related to Oxfam's canvassing activities and work with vendors and Frontliners to ensure quality control; Provide excellent, courteous and timely customer service – over the phone or through electronic communication – to all donors, potential donors and agency partners. Monitoring, evaluation and learning Work closely with Manager, Monthly Giving and FDO, Data Insights and Predictive Modelling to maintain and update system for tracking and reporting KPIs used to measure and refine the monthly giving plan to ensure retention, upgrades and conversion; Monitor and analyze trends in attrition and adapt strategies accordingly for continuous improvement; Work with the Manager, Monthly Giving to support with the development of a detailed annual revenue and expense plan and budget for the monthly giving program; University degree in a related area such as marketing, communication, business, or equivalent combination of education and direct related experience working in fund development in a not-for-profit organization. Minimum of three (3) years of relevant donor service or engagement experience, including experience supporting monthly donor acquisition, retention or stewardship activities. Knowledge, understanding and commitment to global justice, social change, women's rights and gender equality. Proven and superb customer service skills and highly personable. Exceptional written and verbal communication skills in English. Fluency in French and/or Spanish an asset. Experience writing and developing marketing materials including telemarketing and F2F scripts, personalized letter updates, using print and email. Excellent organizational and project coordination skills and ability to prioritize work. Knowledge of principles and techniques relevant to donor journe

📌 Fund Development Officer, Monthly Giving (Canada)
🏢 Oxfam Canada
📍 Canada