We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. You’re adaptable to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you’ll be on-site full-time.
Client experience
- Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues. Empower clients to utilize self-service channels.
Results driven leadership
- Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.




You have experience providing coaching and hands on support to meet team goals. You find meaning in relationships and surround yourself with a diverse network of partners. It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); Competitive salaryIncentive payBanking benefitsA benefits program*Defined benefit pension plan*An employee share purchase planA vacation offeringWellbeing supportMomentMakers, our social, points-based recognition programOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Client ServiceCustomer Experience (CX)Ensure ComplianceFinancial AdvisingFinancial ProductsPeople ManagementResults-OrientedRisk ManagementAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities
- a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Manager, Client Services (Canada)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Canada